Support Services

Elevate your banking experience with our unwavering support – your success, our commitment

Support Services

Ongoing support is essential for the smooth operation and continued success of your banking software solutions. Our comprehensive support services are designed to provide you with the assistance, guidance, and expertise you need to maximize the value of your technology investments and ensure uninterrupted service for your institution and its customers. 

Types of Testing

Our Approach 

Our support approach is centered around proactive monitoring, responsive communication, and personalized assistance. We offer a range of support options tailored to your specific needs and preferences, ensuring that you have access to the right level of support whenever you need it. 

Services Offered

  • 24/7 Helpdesk Support: Our dedicated helpdesk team is available around the clock to address your inquiries, troubleshoot issues, and provide timely assistance whenever you need it. 

  • Technical Support: Our team of experienced technical experts is ready to help you with any software-related issues, from installation and configuration to troubleshooting and optimization. 

  • Software Updates and Maintenance: We keep your banking software up to date with the latest patches, updates, and enhancements to ensure optimal performance, security, and compliance. 

  • Training and Education: We offer training programs and educational resources to empower your staff with the knowledge and skills they need to leverage your banking software effectively and efficiently. 

  • Consultation and Advisory Services: Our experienced consultants are available to provide strategic guidance, best practice recommendations, and industry insights to help you maximize the value of your technology investments and achieve your business objectives. 

Why Choose Us

  • Dedication: We are committed to providing you with exceptional support and service, going above and beyond to meet your needs and exceed your expectations. 

  • Expertise: Our team consists of experienced professionals with in-depth knowledge of banking software and industry best practices, ensuring that you receive the highest level of support and expertise available. 

  • Flexibility: We understand that every institution is unique, which is why we offer flexible support options tailored to your specific needs, preferences, and budget. 

  • Reliability: You can count on us to deliver reliable, responsive support whenever you need it, helping you minimize downtime, maximize productivity, and ensure the continued success of your institution. 

Project Types/Industry:

Desktop App/ Retail & Govt. Compliance

Tech Stack:

Microsoft .Net 4.5, Angular 10, NodeJS, Python, Ag Grid, Material, API
Gateway, MySQL.

Key Features:
  • POS Agnostic / Independent of existing POS Setup
  • 30x faster than the 2nd best competitor in terms of end user experience
  • Zero Headcount Addition
  • No Headcount Training
  • Remote Deployment across the country with a click of a button Interactive Dashboards
CUSTOM SERVICES

Bespoke Service

Custom IT services and solutions built specifically for your business

Branding

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Story telling

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Code & craft

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Machine learning

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Social campaigns

How We Do It

We love taking your vision to reality. Here’s how we work:

01

What do you want your social media campaign to achieve?

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We design, write and schedule targeted ads and organic posts.

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02

03

When your social media campaign is ready for launch, we implement it

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Social media offers fantastic opportunities for you to measure and refine your campaigns

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04

During over 30 years of operation, our priority has always been to maintain strong relationships with employees, customers, and suppliers
vision & Mission

Beaufitul Crafters

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Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

We found Thdinfinity to be always one step ahead in terms of identifying and solving problems

Abid Faiz CFO - Levi Strauss

The teams are talented and regularly make that extra effort to achieve results on time.

Mike Marinos Business Analyst - Point Duty PTY LTD

I was very impressed by how they managed the development and the difficulties that arose.

Zachary Gressmann Founder - Avant Garde Technologies

Had a great experience working with these guys. Always available and high quality of work. Will definitely work with them again in the future.

Petter Jensen CEO - Alphalytics

Working with the team has been superb, seamless, professional, friendly, and very client focused to say the least.

Jude Igumbor CEO - Wits Health Consortium

If you want a proper quote, scope, and delivery, then look no further! 10/10 recommend.

Joseph Casanova Founder and CEO - Furlough