Support Services
A core digital banking system is the heart of a bank's online operations
Support Services
A core digital banking system is the heart of a bank’s online operations. To keep this system running smoothly and ensure a positive customer experience, robust support services are essential. Here’s a breakdown of key support services in core digital banking
Types of Testing
1. Incident Management:
- Addresses system outages, errors, and security breaches.
- Provides real-time monitoring and rapid response to incidents.
- Minimizes downtime and ensures business continuity.
2. User Support:
- Assists customers with navigating the digital banking platform.
- Offers technical support for troubleshooting issues.
- Provides guidance on using features and functionalities.
3. Application Maintenance:
- Includes regular updates, bug fixes, and security patches.
- Ensures the system remains compatible with evolving technologies and regulations.
- Optimizes performance and functionality.
4. Integration Services:
- Connects the core banking system with other applications like accounting software or external payment gateways.
- Ensures seamless data exchange and smooth operation of the overall digital ecosystem.
5. Training and Documentation:
- Provides training materials for both bank employees and customers on using the digital banking system effectively.
- Maintains up-to-date user manuals and FAQs for easy reference.
Additional Services
- Performance Management: Continuously monitors system performance and identifies areas for improvement.
- Disaster Recovery: Implements a robust plan to ensure quick recovery in case of system failures or outages.
- Security Management: Proactively safeguards the system against cyber threats and data breaches.
Benefits of Strong Support Services
- Compliance Testing: Financial institutions must comply with industry regulations. Testing helps ensure the system adheres to these regulations.
- Automation: Implementing automated testing tools can streamline the process and improve efficiency.
- Mobile Compatibility: Testing should cover various mobile devices and operating systems to guarantee a seamless experience across all platforms
Project Types/Industry:
Desktop App/ Retail & Govt. Compliance
Tech Stack:
Microsoft .Net 4.5, Angular 10, NodeJS, Python, Ag Grid, Material, API
Gateway, MySQL.
Key Features:
- POS Agnostic / Independent of existing POS Setup
- 30x faster than the 2nd best competitor in terms of end user experience
- Zero Headcount Addition
- No Headcount Training
- Remote Deployment across the country with a click of a button Interactive Dashboards
Bespoke Service
Branding
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Story telling
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Code & craft
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Machine learning
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How We Do It
We love taking your vision to reality. Here’s how we work:
01
What do you want your social media campaign to achieve?
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We design, write and schedule targeted ads and organic posts.
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02
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When your social media campaign is ready for launch, we implement it
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Social media offers fantastic opportunities for you to measure and refine your campaigns
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04
Beaufitul Crafters
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